FAQs
Honest Answers To Your Car Shipping Questions
What goes into my price estimate?
It depends on which service you request, but your price estimate will include the full price for either transportation within the US, or to your final destination in Europe. If you add the Safe Pay service, there will be an additional $500. Also, if you add insurance for overseas transport, there will be an additional percentage on the value of the car. All prices will be disclosed on your order form and you will get a chance to review and sign it before making a commitment.
Can I pack items in my car?
Officially, no. Not what you wanted to hear, we know, but that is the honest answer.

We are not licensed to broker the shipment of household goods and, likewise, our carriers are not licensed to transport them from state to state. Both parties are licensed to carry just about anything else EXCEPT household goods.

You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. If the items are in the trunk of the car or below the window level, most of the time you can get away with it.

However, the Department of Transportation will fine the driver if they see a vehicle stuffed full of personal items and the carrier will most likely pass that fine on to you, if they allowed you to leave them in there in the first place, that is.

Bottom line, it’s your risk, but keep in mind, those items are not insured and we are not liable for lost or stolen items.

How long does transport take?
The average transit time from pick up to delivery on any vehicle going coast to coast within the US will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days. If your vehicle is going overseas, you probably need to add another 4-6 weeks on top of that.
Is my vehicle insured?
Yes, of course. Your vehicle is automatically 100% insured for all transportation within the United Sates.

Part of what you pay us for is to verify that the carrier we put you on is covered by the requisite amount of insurance and that it is up to date. There is never any additional cost to the customer for this coverage, and their insurance is primary.

However, if you want to add insurance for the overseas transportation, that will be an additional cost and calculated based on the value of your vehicle.

What if my vehicle is damaged during transport?
Damage is rare, but unfortunately it does happen.

We require our drivers to take pictures all around the vehicle at the time of pickup, as well as mark any pre-existing damage on the bill of lading at the time of pickup.

The bill of lading is the report that the driver will fill out on pickup, denoting if there is any pre-existing damage. Any damage that occurs in transit must be entered on this report on delivery.

If any damage occurs during transport, the driver will note that on this document at the time of delivery, and we will file a claim with the insurance company. Please note, this may delay overseas shipment time because the vehicle must stay in the US for the claims adjustor to view the vehicle and create a repair estimate in person.

Which countries do you ship to and from?
We ship both ways, from US to Europe, and from Europe to the US.

Our main European hub is located in Rotterdam, Netherlands, however we can ship all over Europe.

Primary locations include, but are not limited to: France, Luxembourg, Netherlands, Switzerland, Germany, Austria, Czechia, Belgium , Spain, Portugal, Italy, Poland, United Kingdom.

TRANSPORTATION

WITHIN THE U.S.

We'll transport your care safely to and fromĀ  any city in the U.S to any port in the U.S.

TRANSPORTATION

FROM U.S. TO EUROPE

We'll transport your care safely from any city or port in the U.S. to your final destination in Europe.

SAFE PAY

We help you buy the car of your dreams in the U.S. by removing the risk of losing a good car deal or your money to a scam.